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Agile Hive - Support

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Support Channels

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Documentation

Read our public app documentation

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Helpdesk

Create a support ticket at our Helpdesk

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Community

Ask a question in the Atlassian community

Free Support

Included Support

Investigation of problems with our plugins. Support with the installation of our plugins. Support for Upgrades and Updates of our plugins

Excluded Support

Support for plugins that are beta, release candidates, development snapshots or have reached end-of-life status. Support for plugins, that have been altered by you or a third party Development of new functions or extension of existing functionality. Support for problems, that are documented or described in detail and can not be reproduced. Support for third party plugins. Support for end users. Trainings for Atlassian products or plugins. Support in any language other than English or German. Any other services not related to our plugins. Support for general problems with application performance. Support for versions, that are not listed as compatible.

Response Time

Critical - 8 hours

Problem with an app in a production environment, which causes the system or a critical business process to not work correctly or with severe cutbacks.

Normal - 24 hours

Other problems with an app.

Holidays in Germany (Hessen)
New Years Day 2020-01-01, Wednesday
Good Friday 2020-04-10, Friday
Easter Monday 2020-04-13, Monday
Labor Day 2020-05-01, Friday
Ascension Day 2020-05-21, Thursday
Whit Monday 2020-06-01, Monday
CorpusChristi 2020-06-11, Thursday
Day of German Unity 2020-10-03, Saturday
Christmas Eve 2020-12-24, Thursday
Christmas 2020-12-25, Friday
Second Christmas Day 2020-12-26, Saturday
New Year's Eve 2020-12-31, Saturday
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