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Support Package For Your Atlassian Applications

The contents of this page are not up-to-date.
An overview of our current hourly rates can be found here:

Hourly and daily rates

General information

//SEIBERT/MEDIA lets you submit specific support requests to us directly. Please refer to this information to get an overview of the services included in our support packages and their pricing. With our support packages, we ensure that you receive support and have your support requests taken care of at a predictable cost. With this flexibility you don't have to make any compromises: You can take advantage of our many years of experience. You will receive prompt solutions to your support requests and guaranteed response times.

Advantages
  • Discounted hourly rates
  • Guaranteed access during your support hours
  • Guaranteed response times
  • Predictable costs with a flat rate
  • Straightforward support via our Service Desk Portal
Our services
  • Best practices for service delivery

    • Mail handling

    • Automation

    • Helpful walkthroughs

  • Recommended apps
  • Error analysis
    • Submit support requests directly to Atlassian
    • Troubleshooting
    • Workarounds
    • Helpful documentation
    • Log file analysis
  • General configuration enquiries
  • Questions and troubleshooting of common configurations in the default system
Services not included
  • Conceptual design
  • Configuration/implementation
  • Programming
  • Content management
  • Refactoring
  • Database modifications
  • Modifications to critical production systems

Pricing

Package 1 2 3
Monthly cost 500 1,000 2,000
Discount hourly rate 100 per hour 90 per hour 80 per hour
Number of support hours included 5 11 25

When you have purchased one of our support packages you will receive additional support hours at the reduced hourly rate of your purchased package. Our regular rate is 120 per hour.

All the prices mentioned exclude any statutory VAT applicable at time of purchase.

Supported apps

In addition to our own Atlassian apps, we will answer questions about the following apps within the context of the support packages: 

Jira

Name Developer
Structure almworks
Power Scripts cprime
BigPicture / BigGantt SoftwarePlant
Insight Riada
Misc Workflow Extensions Innovalog
Tempo Suite Tempo for Jira
nFeed Valiantys
Create on Transition

Bob Swift Atlassian Add-ons

Email This Issue META-INF KFT
Script Runner Adaptavist
Configuration Manager Botron Software
Dataplane Arsenale
Dynamic Forms Deviniti
Help (aka. Conditions Validator) Deviniti
Suite Utilities beecom
Workflow Enhancer TNG Technology Consulting GmbH
Automation for Jira Code Barrel Pty Ltd
Checklist Okapya Software Solutions Inc.
Quick Subtask hasCode.com
Workflow Powerbox CoreSoft Labs
Git Integration BigBrassBand
Extended Schemes Develocenter
Extension for Service Desk Deviniti
sumUp Decadis AG
Queues for Service Desk Deviniti
Translation for Service Desk Deviniti
JIRA Workflow Toolbox Decadis AG

Confluence

Name Developer
draw.io //SEIBERT/MEDIA GmbH
Gliffy Gliffy
Comala Workflows Comalatech
SAML/Kerb Single Sign-On (SSO) Confluence Kantega
Scroll Office K15t Software GmbH
Table Filter and Charts StiltSoft
Refined Theme RefinedWiki
Archiving Midori Global Consulting Kft.
Scroll PDF K15t Software GmbH
Arsenale Lockpoint Arsenale
Scaffolding Forms & Templates ServiceRocket
Scroll Versions K15t Software GmbH
Polls for Confluence Simplenia
User Profiles Communardo Products GmbH
Reporting for Confluence ServiceRocket
Content Formatting for Confluence Adaptavist
Label Manager Köstebek Teknoloji
ConfiForms - Data Forms & Workflows Vertuna LLC
Advanced Tables Bob Swift Atlassian Add-ons
GoEdit KontextWork
SU for Confluence The Plugin People
Navitabs bitvoodoo ag
Image Slider Simplenia

Multi Excerpt Plugin


Easy Forms Artemis Software
Copy Page Tree Artemis Software

Link to this page: https://seibert.biz/supportpackageatlassian

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